Shipping policy

Processing Time
All orders are processed within 1–2 business days (Monday to Friday). Orders placed on weekends or holidays will be processed the next business day.

Estimated Delivery Times

• The Netherlands: 1–3 business days

• Europe (EU): 3–7 business days

• United Kingdom: 5–9 business days

• Worldwide: 7–14 business days (depending on customs clearance and destination)

Shipping Costs

• The Netherlands: €3.95 (Free shipping on orders over €25)

• Europe (EU): €6.95

• UK & Switzerland: €8.95

• International: €12.95

Exact shipping rates are calculated at checkout based on your delivery address.

Packaging & Sustainability
All products are carefully packed in eco-friendly, recyclable materials. We aim to minimize waste while ensuring your order arrives safely.

Tracking Information
Orders are sent by standard postal mail without a tracking number. We will send you a shipping confirmation email when your order has been dispatched. This email confirms dispatch and includes your order details; it does not include live tracking. If your order has not arrived after the estimated delivery period, please contact contact@cactuspick.com with your order number so we can help.

Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days at contact@cactuspick.com with your order number and photos of the item(s). We’ll work with our carrier to resolve the issue as quickly as possible.

Customs & Import Duties
For orders outside the EU, customs fees or import taxes may apply upon arrival. These charges are the responsibility of the customer and vary by country.
Delays caused by customs are outside our control.

Order Changes or Cancellations
If you need to change or cancel an order, contact us immediately at contact@cactuspick.com. Once your order has been shipped, it can no longer be modified.

Contact
For all shipping inquiries, please reach out to:
✉️ contact@cactuspick.com
📍 Based in The Netherlands